Privacy Policy

Last Updated: May 2025

Welcome to Smart Serve. We are committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect your information when you use our platform.

1. Information We Collect

A. Information You Provide Directly

Account Data: Name, email address, and password when you register.
Business Data: Business name, address, phone number, website, description, and photos when you add a business listing.
Reviews & Ratings: Content you write or publish on the platform.
Communications: Any messages you send to our support team.

B. Information We Collect Automatically

Usage Data: Pages you visit, session duration, and links you click.
Technical Data: IP address, browser type, operating system, and device type.
Cookies: To improve your experience and remember your preferences.

2. How We Use Your Information

We use the data we collect for the following purposes:

Platform Operations: Creating your account, displaying business listings, and publishing reviews.
Service Improvement: Analyzing usage patterns to develop and enhance the platform experience.
Communications: Sending important notifications related to your account or platform updates.
Security: Detecting fraud, suspicious activity, and protecting our users.
Legal Compliance: Meeting applicable legal obligations.

3. Sharing Information with Third Parties

We never sell your personal data. We may share your information only in the following cases:

Service Providers: Technical partners who help us operate the platform (hosting, email, analytics) and are bound by confidentiality agreements.
Legal Requirements: When required by law or a court order.
Rights Protection: To protect the rights of Smart Serve or its users when necessary.

4. Cookies

We use cookies to:

Remember your login status and preferences.
Analyze visitor traffic and improve platform performance.
Personalize the content displayed to you.

You can manage cookie settings through your browser settings. Please note that disabling cookies may affect some platform functionality.

5. Data Security

We implement strict security measures to protect your data, including:

Encrypting data in transit using HTTPS protocol.
Hashing passwords — they are never stored in plain text.
Regular security audits of our systems and infrastructure.
Restricting data access to authorized personnel only.

6. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Update any inaccurate information in your account.
Deletion: Request the deletion of your account and personal data from our platform.
Objection: Object to the processing of your data in certain circumstances.
Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at: info@smart-serves.com

7. Children's Privacy

Our platform is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.

8. Third-Party Links

The platform may contain links to external websites. Smart Serve is not responsible for the privacy policies or content of these sites. We encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes via email or a prominent notice on the platform. Your continued use of the platform after an update constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@smart-serves.com Website: https://smart-serves.com/contact-us